The institution connects us. PROA contracts and delivers.
The business has a direct relationship with PROA.
Collaboration models
The same offering. Different ways to work together.
We define how the service is presented, contracted, and delivered based on the channel and the organization serving the businesses.
Channel and brand
Three ways to bring the service to market.
Both brands present the program.
Scope, communication, experience, and responsibilities are agreed before work begins.
PROA operates behind the partner’s brand.
Contracting, service delivery, branding, data, and escalation are explicitly defined.
Designing the service relationship
Clarity before we begin.
The model defines the service relationship: who contracts, what is delivered, who serves the business, and how each party participates. We agree on responsibilities, data access and protection, how questions or issues are escalated, and the experience the business receives. The visible brand is one part of those decisions.
Next step
Let’s design the model around your community.
We define the channel, brand, responsibilities, and what the initial program needs to demonstrate.